C A R E E R S
Sales
Reference Job Code: 033-07
Technical Account Manager - Wireless
Location: Seattle, WA or Bay Area
Travel Requirement: up to 50%
Job Description:
The Camiant Technical Account Manager (TAM) will support early account sales activities with CDMA / GSM / WiMAX cellular wireless operators. Activities will include RFx responses, evaluating customer needs (program and technical), performing on-site preparation & coordination of lab evaluation / live network trials, engaging during both pre-sales & post-sales activities with technical customer engineers (network planning, lab / trial and CTO / R&D teams). Technical account based product management and corporate account management ensuring Camiant's products are considered for purchase against competitive offers.
Work in a close knit team with Camiant Account Management, Product Management (PM) and Business Development (BD) teams to create strategic account sales strategies to sell & deploy Camiant's Wireless products. Role includes providing feedback & direction to PM based on customer input and feature requests.
Job Qualifications:
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5-10 years experience as an equipment vendor in a TAM, BD, Sales Engineering and/or pre-sales role selling to cellular wireless operators |
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Presentation skills and experience working with VP / CTO levels in cellular wireless accounts |
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Working remotely and independently with a proven track record of taking new technologies and maturing products to commercial deployment |
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Direct experience / knowledge in 2 of the 3 below areas:
- CDMA/GSM Wireless Data Packet Core (PDSN/HA or SGSN/GGSN)
- 3GPP IMS network architecture and evolution
- Voice over IP (VoIP) and SIP / RTP |
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BS/MS in engineering or computer science |
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Aggressive "can-do" attitude with proven self-motivated accomplishments |
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Entrepreneurial skills / experience in start-up environment |
Additional Responsibilities / Required Experience:
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Work with Camiant account manager ensuring account strategy is consistent between business and technical needs |
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Support account manager during customer meetings where technical discussions are expected |
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Single point of contact for all technical sales areas:
- Customer architecture & design meetings
- Phone calls & email with customer |
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Customer feature enhancement requests including:
- Creation of Marketing Requirements Document (MRD) for customer feature requests
- Prioritization of customer feature requests with PM for roadmap inclusion
- Review MRD with customer ensuring marketing requirements are met
- Camiant feature prioritization / roadmap review with customer
- Coordination and lead contact for lab demo or certification including necessary documentation
/ site survey completion, etc.
- Contract negotiation to ensure Camiant is represented on technical aspects |
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Single point of contact for all internal technical discussions and questions towards customer / account:
- Explaining customer architecture and design with PM and engineering
- Technical e-mail interaction with PM and engineering associated with account
- Coordinate internal Camiant teams to understand customer needs
- Create all necessary customer / account specific documentation required to meet all external
customer documentation requirements |
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Coordination and lead contact for commercial deployment activities including:
- Formal customer lab validation
- Technical lead for customer IT / Customer Care / provisioning designs
- Technical lead for alarm / OM customer interface / platform integration or development
- Customer First Office deployments (FOA / FIT) |
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Responsible within Camiant for customer lab and commercial deployment activities including:
- Status of customer lab / production network validation of all Camiant products
- Internal validation of customer IT / Customer Care / provisioning designs
- Coordinate any supplementary alarm / OM documentation or special testing needs
- Coordination and logistics of Camiant support team involvement with lab / commercial activities |
To apply for this position, please send a resume to careers@camiant.com and reference job code: 033-07.
No agencies, please.
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